Flat rate of USD 0.013/min apply once the free minutes are exhaustedīuild your own bots to answer questions and guide your customers for quicker resolution

Includes up to 2000 Incoming Minutes/MonthĪpplies to LOCAL incoming calls attended on browser in US, Canada, EU, UK and ANZ. For details on additional sessions and auto-recharge, refer to the FAQ section FREDDY Use AI to find important tweets and cancel out the noiseĮmail, Social, Messaging, Telephony ChannelsĪ bot session is any unique interaction between an end-user and a bot. Let Freddy suggest canned responses to your agents to help respond faster to tickets Freddy freddyīring your own RPA provider to automate business processes with Robo Assist. Let Freddy suggest solution articles to your agents to help them respond to email tickets. (The Assist Bot doesn't require bot sessions) FreddyĪutomatically predict basic ticket fields like the Type, Priority & Group and other custom ticket fields. Guide agents through pre-configured steps to help resolve customer queries faster. For details on additional sessions and auto-recharge, refer to the FAQ section. freddyĪ bot session is any unique interaction between an end-user and a bot. Increase helpdesk security by allowing certain IP addresses to access your portal.Īutomatically responds to email tickets with solution articles.

Manage your global team's schedules and availabilities across different time zones in one place, to ensure that no customer goes unanswered. Track, review, approve, and publish knowledge base articles. Monitor helpdesk changes easily and always stay updated on what’s happening in your helpdesk. Match tickets to the agent most proficient in handling specific types of issues within the group.Ĭreate a secure test environment to try new features and settings in Freshdesk without impacting agents or customers. Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues. Manage support for up to 5 products from one Freshdesk account by setting up separate support portals for each of them. Restrict and provide fine-grained levels of access to agents in your Freshdesk.Ĭreate powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.Ĭategorize your customers based on their profiles to provide personalized support.Įdit, restore, and manage versions of your knowledge base articles with ease. Assign tickets to all the available agents in a group in a circular fashion.

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